Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.
GENERAL QUESTIONS | ORDER QUESTIONS
- Where are you located?
- 843 Upshur Street NW, Washington, DC 20011
- 823 Ellsworth Dr, Silver Spring, MD 20910
- Where do I park?
- Street and parking lot parking.
- What are your hours?
- CLOSED MONDAYS; TUESDAY-THURSDAY 12-7PM; FRIDAY 12-8PM; SATURDAY 9AM-8PM; SUNDAY 12-6PM.
- How do I contact you?
- Visit our Contact Us page or email us at firstname.lastname@example.org
- TEXT us: 240-863-2087
- DM us on instagram or twitter @loyaltybooks
- For institutional orders email email@example.com
- For events, marketing, and programs email firstname.lastname@example.org
- To inquire about an ongoing personal order reach us at email@example.com
- I have other questions! Check out our FAQ Page!
- If I find a book on your site, does that mean it's currently in stock at your store?
- Usually! Our website updates every 4 hours with updated inventory. To get details about which location the book is in stock click on the book for details. If your order is time sensitive, please email or text us to confirm availability.
- I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
- No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
- When will I get my book(s)?
- For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
- What if I need to return something?
- Please review our return policies and contact us with any further questions.
- What forms of payment do you accept?
- We accept credit cards (Visa, MasterCard, Discover and American Express) and paypal and if you're picking up in store, you may pay in cash or use ApplePay.
- How can I check the status of my order?
- Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.